Interactions - Creative Strategies for Business: Creative Strategies for Business

How to be an expert on anything

With all the "how to" posts doing the rounds in blog land I thought I'd better jump on the band wagon. But then I found Stephen Colbert's list of How to be an expert on anything in Wired and thought that he said it better than I possibly could - I like it, I really, really like it!

PICK A FIELD THAT CAN'T BE VERIFIED. Try something like string theory or God’s will: “I speak to God. I’m sorry that you can’t also.” Security experts are in this category: They have security clearances, we don’t. We can’t question the expertise of the NSA because we are not in the NSA.

CHOOSE A SUBJECT THAT'S ACTUALLY SECRET. Dan Brown invented a secret subject for The Da Vinci Code, so now he is forever an expert on this secret subject that no one can challenge. Anybody who attacks the secret subject is, by definition, part of the cabal.

GET YOUR OWN ENTRY IN AN ENCYCLOPEDIA. In the media age, everybody was famous for 15 minutes. In the Wikipedia age, everybody can be an expert in five minutes. Special bonus: You can edit your own entry to make yourself seem even smarter.

USE THE WORD ZEITGEIST AS OFTEN AS POSSIBLE. Ideally, you want to find words that sound familiar but people don’t really know their definitions: zeitgeist, bildungsroman, doppelgänger – better yet, anything Latin. But avoid paradigm. It’s so 1994. If you say the word paradigm, everybody knows you’re a poser.

BE SURE TO USE LOTS OF ABBREVIATIONS AND ACRONYMS. Someone who says the words operations security may be educated, but the person who uses the military abbreviation Opsec is clearly an expert. If I use the term Gitmo, that means I’ve actually been there. If you say, “We’re going to Defcon 1,” it means you probably have the launch codes. Real experts don’t have time for extra syllables.

SPEAK FROM THE BALLS, NOT FROM THE DIAPHRAGM. In the expert game, you’ve got to have sack. That means speaking with confidence. In America, you’ve got to steer clear of nuance and ambivalence – and don’t even contemplate doubt.

DON'T BE AFRAID TO MAKE THINGS UP. Never fear being exposed as a fraud. Experts make things up all the time. They’re qualified to.

DON'T LIMIT YOURSELF TO CURRENT KNOWLEDGE. If you worry too much about being up-to-date, you miss out on vast territories of obsolete knowledge just waiting to be reclaimed. Think of leech-craft and all the lonely experts in the use of the little creatures, which are now experiencing a renaissance in health care.

GET AN HONORARY PHD. They work wonders. I have a doctorate in fine arts from Knox College in Illinois. All I did was give a speech, and now everybody has to call me Dr. Colbert.

MAKE A HABIT OF NAME-DROPPING. Say things like “I was talking to John Hockenberry yesterday for my story in Wired. Have you seen my cover?” I plan to use this issue of Wired to assert that I now know everything about wires.

BE FAMOUS. IT HELPS.

Santa's Performance Appraisal

The Cranky Middle Manager has posted a performace appraisal of Santa (hat tip to Lisa for this one). There are some great observations including:

Employee continues to excel at interpreting vague orders and communicating changing needs to his direct reports.

and

360 degree feedback continues to be solid, although there were complaints on the confidential employee hotline of reprisals (lumps of coal rather than bonuses) to complainers or those considered “naughty”. No credible witnesses have come forth.

Merry Christmas everyone - see you the other side of Christmas.

Drama in Organisations

Over at Anecdote there's an interesting post about Organisational Stories and how organisational myths are a great way of understanding the culture of the system.

Finding an organisation’s myths helps you understand the boundaries and constraints for any new interventions you might have planned. I’ve discovered that myth discovery is simply a matter of asking for stories that lots of people know.

I've shaped many of my interventions and consulting assignments on the basis of unheard organisational stories which have been generated in informal contexts. Sometimes it's important to find a way of telling those stories more publicly but in a way that's respectful of the content and context. I've found that working with professional actors - particularly those who are skilled at devising - is a fantastic way to present those stories back to groups in a way that generates very significant conversation.

In presenting a theatre piece, devised by actors, I'm hoping that the group I'm working with will know that their concerns have been heard and as a result we don't have to open up a difficult conversation that may close down the work rather than open it up.

To date the feedback I'm getting is really positive and clients have spoken about how significant it is to have their "reality" reflected back to them in a dramatic way. I'm looking forward to developing this methodology further and creating more bespoke interventions in organisational contexts.

Reflections on therapy from Woody Allen & Dr Niles Crane

Woody Allen and Dick Cabot discuss psychoanalysis...

You know, I never know with Allen as to whether he's found psychoanalysis helpful or not. His creative output has certainly been going around in circles telling the same story for years - maybe he really should ask for a refund?

Meanwhile, what about some insights from Dr Niles Crane? (His song, Hit the Couch, kicks in after 4 minutes of great comedy!).

How Many Mail List Subscribers Does It Take to Change a Light Bulb?

For any of us who subscribe to mail lists or internet discussion groups this should ring a few bells.

How Many Mail List Subscribers Does It Take to Change a Light Bulb?

Answer: 1,331

1 to change the light bulb and to post to the mail list that the light bulb has been changed

14 to share similar experiences of changing light bulbs and how the light bulb could have been changed differently

7 to caution about the dangers of changing light bulbs

27 to point out spelling/grammar errors in posts about changing light bulbs

53 to flame the spell checkers

41 to correct spelling in the spelling/grammar flames

156 to write to the list administrator complaining about the light bulb discussion and its inappropriateness to this mail list

109 to post that this list is not about light bulbs and to please take this email exchange to another list

203 to demand that cross posting to other lists about changing light bulbs be stopped

111 to defend the posting to this list saying that we all use light bulbs and therefore the posts *are* relevant to this mail list

3 to post about links they found from the URLs that are relevant to this list which makes light bulbs relevant to this list

306 to debate which method of changing light bulbs is superior, where to buy the best light bulbs, what brand of light bulbs work best for this technique, and what brands are faulty

27 to post URLs where one can see examples of different light bulbs

14 to post that the URLs were posted incorrectly, and to post corrected URLs

33 to concatenate all posts to date, then quote them including all headers and footers, and then add "Me Too."

12 to post to the list that they are unsubscribing because they cannot handle the light bulb controversey

19 to quote the "Me Too's" to say, "Me Three."

4 to suggest that posters request the light bulb FAQ

48 to propose new change.lite.bulb newsgroup

47 to say there is already an alt.light.bulb newsgroup

143 to ask if anyone ever did change the lightbulb

We are educating people out of their creativity

We are educating people out of our creativity

In another of the superb TED podcasts Ken Robinson gives a riveting (and very witty) presentation on the value of creativity and how our western education system is teaching us how to use our bodies as glorified transportation systems for our heads. He advocates a shift in the education system that values creativity for its own sake and for its impact on innovation. A timely reminder perhaps of a general election looming in about a week or so? I would be very interested to hear what our public representatives would make of Robinson's thoughts..


Technical Support - the personal touch

Ah yes, reminds me of many a technical lesson..

hat tip Conversatations

Is Katharine Hepburn the ideal board member?

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I frequently work with boards of directors and management committees wanting to take time out to review where they are and where they are going. Sometimes this involves organising and facilitating "retreats" or "away days". A recurring theme is often that of board composition - Who do we need? What skill base are we looking for? Do we need to think of retiring and asking others to step in etc? When it gets down to thinking about real people groups can often get stuck. Loyalties, allegiances, politics and favouritism sometimes get in the way of the task at hand.

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Increasingly I'm using other methodologies for getting at what's needed and a favourite technique of mine is the fantasy board game. In this, each person picks a person - real or imagined, alive or dead to place on the board. It's a fun brainstorming session and the more it is played the wilder the suggestions get (and you can tell a lot about the group by whom they suggest). It's easier to pick a fantasy person than name someone you might know in a personal capacity because it removes the emotional awkwardness and allegiance difficulties. I then do an exercise with people about why they picked the person they did - and the list of attributes and qualities simply flows! We then have a list of all of the skills and qualities needed to populate the board that will look to the future and it's not a difficult task at this point to compare that list with the skill base of people currently sitting on the board. Augmenting, changing or moving around tends to be a much more l"ogical" task once the "illogical" one of picking fantasy people has been completed.

There's a lot to be said for playfullness in consulting - I really enjoy these sessions, and for what it's worth Katharine Hepburn is always on my list. Why? She's independent, sassy, not afraid to call it as she sees it and can stand up to Humphrey Bogart in a boat while at the time being a four time Academy Award winner and remaining fabulously feminine. Now I wonder what that says about me eh?


Photo courtesy of rest-in-peace.info

and thanks to Anecdote for the archives picture idea

The truth about 4am in the morning

The slam poet/tech artist/paper sculptor Rives does eight minutes of lyrical origami, folding history into a series of coincidences surrounding that most surreal of hours: 4 o'clock in the morning. This elusive hour, both very late and very early, appears often in art and literature as a way to describe the most extreme states of affairs. Rives -- aided by a nimble mind and extensive online research -- reveals 4 a.m. as an iconic moment, drawing hilarious historical connections. (From TED).



Can we handle the truth?

This excerpt from Truth in Advertising (via Johnnie) made me laugh, particularly following on from our conversation about the shadow side of organisations. My initial thoughts after laughing at it were that life would be extremely difficult and unpleasant if we all told the truth all of the time, so shadow material has its role as a useful way of managing what we don't want to confront. Anyway, forget the analysis - just laugh!

niche marketing

Niche Marketing

24 before 1994

Remember the days before the internet...?

Hat tip: Gavin

The importance of proof reading

Apologies for the poor output in blogging terms the last week or so. I've been doing various kinds of writing - for clients and for myself and somehow blogging has come a poor third. Moving between different kinds of voices, vernaculars and themes has been interesting to say the least and there have been a few occasions when I've relied a little too heavily on my automated spell checker for accuracy so I laughed heartily when I watched slam poet Taylor Mali discuss this very issue in a live performance from the Bowery Poetry Club in New York.

Hat tip to Damien

Ode to Super Tuesday

Jill Sobule and Rives give their interpretation of Super Tuesday when

30 zillion voters in 20-something states pick from just a half a dozen candidates..

on NPR's Bryant Park Project

Hat tip to TED

I wonder if Rives will be performing in New York at the end of April?